I would like to lodge a formal complaint regarding my visit in Barry’s Restaurant on May 2, 2022. Not only was I displeased with the service, but also the food was terrible. I did bring this issue to the staff in the local that day, however I was asked to put my complaints in writing.
To begin with, as we arrived to the restaurant we had to wait 20 minutes in the doors despite having a reservation for the table made three days in advance. Because of this, we felt really disrespectful and it spoilt our mood for the evening. To make this situation worse, we were not apologized by any of the waiters. Moreover, the waiting time for our order was also certainly too extensive, so while having the reservation for 6 p.m., we had our food on the tables around 8.pm.
I also want draw your attention to how the food is served, as in each of our dishes potatoes were raw which made them impossible to be eaten. To top it all of, my friend found a hair strain in her salad. All of these flaws were so intolerable that we left the restaurant without finishing our meals.
Considering all the above I would like to require a full refund of the money we spend in your restaurant. Moreover, I strongly recommend you to take some action regarding these issues to embetter the service as well as food quality because it makes customers highly dissatisfied.
I look forward to hearing from you soon.
Yours sincerely,
XYZ”
To whom it may concern, - an appropriate opening
I would like to lodge a formal complaint (relevant phrases & reason) regarding my visit in / to Barry’s Restaurant on May 2, 2022 . (relevant details) Not only (inversion) was I displeased with the service, but also the food was terrible. I did bring this issue to the staff in the local that day, however [,] (cohesive devices) I was asked to (passive voice) put my complaints in writing.
The introduction correctly states what the problem is and gives all relevant information that seems relevant to the situation.
To begin with, (organisation) as we arrived to / at the restaurant we had to wait 20 minutes in / at the doors ( <=complaint) (justification=>) despite having a reservation (contrast clauses) for the table made three days in advance. (relevant expressions) Because of this, (demonstrative pronouns) we felt really disrespected (spelling) and it spoilt our mood for the evening. To make this situation worse , (transitional phrases) we were not apologized to by any of the waiters. Moreover , (cohesive devices) the waiting time for our order was also certainly too extensive , (evaluative language) so while having the reservation for 6 p.m., we had our food on the tables around 8. pm.
I also want to draw your attention (polite tone) to how the food is served, as in each of our dishes potatoes were raw which made them unedible impossible to be eaten . To top it all off , (spelling) my friend found a hair strain in her salad. (<=complaint) (justification=>) All of these flaws were so intolerable (evaluative language) that we left the restaurant without finishing our meals.
Every complaint is supported with a justification. Excellent!
Considering all the above (relationship is indicated) I would like to (polite tone) require a full refund of the money we spend in your restaurant. Moreover , (cohesive devices) I strongly recommend you to take some action regarding these issues (formal style) to embetter the service as well as food quality because it makes customers highly dissatisfied.
The letter contains all the required elements, namely, complaints, situation assessment, expectations, and recommendations.
I look forward to hearing from you soon. - an appropriate call to action
Yours sincerely, - an appropriate closing
XYZ"
A very well-written letter of complaint contains all the necessary elements and the appropriate style and information for the type of task.
Content: 5/5
have you answered the question?
All content is relevant to the task. Target reader is almost informed.
Communicative Achievement: 5/5
have you completed the task in the right sort of language?
The letter contains all the required elements, namely, complaints, situation assessment, expectations, and recommendations.
Every complaint is supported with a justification.
Communicates straightforward and complex ideas/expressions, as appropriate.
The organisation: 5/5
have you structured your writing properly?
The letter has the correct structure, appropriate opening and introduction; The content is divided into paragraphs and the letter ends with an appropriate call to action and closure
The candidate organised ideas clearly and coherently, using the most appropriate and effective structure for the task
Language: 4-5/5
have you used a good range of grammar and vocabulary?
There is wide range of simple and more complex grammatical forms which are used with control and flexibility.
Errors, are minimal and do not impede communication.
Score: 19-20/20 Grade: C1/C2
Adam Stave
Editor - engxam.com
*We try to asses your assignments in accordance with the official guidelines. However, we cannot guarantee that you will receive this exact grade in the exam.